Always pleasant, professional and accommodating.

Drove over 70 miles to this branch of Berkshire Bank to get a replacement debit card which I lost and later found but was unable to reactivate. Explained on the phone to Andrea why I was coming. She never mentioned to me that the card making machine was busted. It was a total waste of my time and gas money. This employee named Andrea would not even attempt to get the machine working. Knew I was there for a replacement card and left me waiting there 45 minutes as she was involved in meaningless chat with a male customer. #1- Why doesn't the bank have the ability to reverse cards so customers can use them again if they are found? #2-Why do they only have 1 person available at the bank to make cards and handle this when even tellers should be able to handle this type of transaction. #3-Why do they hire people who make their customer's wait as they involved themself in meaningless chat to pass the day away having no concern for customers waiting? #4-Why does such a successful bank have such poorly operating equipment?#5-Why is this branch not clearly noticeable from the road so their customer's are able to find? Pls note I have been a long time customer of Berkshire Bank. Shame on you for this branch, the machinery there, the employee you selected to represent you and a branch which is so difficult to locate. I should be compensated for my time and gas attempting to get a replacement card and making good suggestions for the bank's improvement