Customer service used to be top notch, but this past year has been awful! After being victim to a scam, the branch manager and I scheduled a time of 4pm, for me to come in with paperwork and proof to file a dispute. I arrived nearly 10 mins early and she walked out the door! She left early, knowing I was coming in for 4pm. She handed me to another rep instead who knew nothing about my situation and I had to explain and go over it AGAIN. I was told it would be a week until it would be resolved and I'd have my money back. Well, it took nearly two months after I contacted the main office for help. I had called a week later and was told "oh, she doesn't remember talking to you" - I was there for nearly THIRTY MINUTES going over details and paperwork and on top of that, she had LOST AND MISPLACED IT! Plus never completed a transfer of funds for a new savings account. This time around, I had an issue with my account and had to call back two days later and the branch manager still hadn't looked into an issue. I was reimbursed only half of a fee. I was always good with my account and a simple error caused a $28 fee. I miss the good customer service from my original branch before they handed my account over to another location. The branch manager also talked over and interrupted me on several occasions during our conversation. That is just RUDE. It's not the first time I've had issues, as stated above, she took off before I was due in for an appointment with her. She clearly has no respect for customers or their appointments and likes to pass the buck off to someone else to help (and fails miserably). I can't wait until we move and just close out my account at this point. The only rep we had pleasant experiences with at that location is gone, along with the good customer service.