Charter bank was a great bank, this new system, owners, online, rates, sucks. I have been a customer for over 25 years. My parents helped start the bank & I wish I'd taken dads' part now. The service is lousy. No one knows anything. I am trying to find a convenient bank and "loose" this crooked place. My money market dropped to about 1/3 of the interest I did get which was not enough to buy a burger. They said, we won't change. They changed the first day. I knew everyone who worked at the branches, that changed right away. I wish whoever took my stock and voted for them had a foot up their ****!

If you're looking for a mortgage, this is not the bank to go to. What bank in 2018 does not allow you to make a mortgage payment online, and only accepts payments at their locations or through snail mail? You can't even call to make a payment over the phone. Seems like something small, but when you live in a time when hardly anyone writes checks, it's a big inconvenience. They're definitely in the dark ages as far as technology.