Good customer service, wide variety of products at fair rates. Less / lower fees than the big banks. Locally headquartered and easier to reach the person you need. Have had 99% of my banking here for years and problems are rare. When there has been one it is easily and quickly resolved.

Their teller tried to verify my check and called the call center twice. Then said they couldnt verify my check. So I went to another bank to cash it. The next bank called the call center to verify it and the call center said that generations bank in Seneca falls already verified it. Now generations bank said they can't do anything so now I am out $800 thanks to generations bank inability to do their job. The people are rude and clueless. Take your business elsewhere