My wife and I had a great experience working with Craig and Heather at Waterstone from the very first phone call all the way to the end of our home buying process. They introduced us to an awesome mortgage program that we qualified for but I'm sure was more work on their end. I was impressed at their ability to efficiently manage the whole loan process from beginning to end while communicating with us the whole time. They were quick to pick up the phone and answer our many questions and when an issue came up they were creative problem solvers. I always prefer to do business with folks that have both a ton of experience and a high level of customer service. And they are the epitome of both of these qualities. I won't be working with another mortgage lender here in Jackson MI for anything future, I'm sold on Waterstone. Thank you Craig and Heather for all your work for us!