Made a loan payment on Wednesday the 19th. Member services said it went through on 6/21. Called member services 3 times to confirm it went through and they said yes. Now I get a call from collections saying it wasn't paid. How did it process on 6/21 but now a week later it never did and didn't come out of my bank account. I swear this bank is incompetent. Make people late to collect fees

Horrible location! I’ve had multiple things messed up at this location. Teller was oblivious and her solution was to send me to another location for Hughes. Thank goodness for the location on Pantano I live in Vail so the location on Houghton would be most convenient if they had competent staff