I always had a good experience with this bank at this location

A new teller deposited my checks on Thursday, she asked 2 people if she was doing it correctly, yet they were too busy to really check. Here I am on Saturday with no money, 1800 can't do anything I have to go into the branch, and yet they are closed. I am fed up with how keybank handles things and I will be closing my account with them. I have had it. This is not the first time this has happened to me.