First time dealing with this bank/credit union. Easy set up online, and Moriah, a Senior Financial Services Representative at the branch, was a great help at finalizing my checking and savings account. Would highly recommend them!

If I could rate this bank as zero I would! My bank is a partner branch with this credit union. Knowing that, I sat outside and waited for them to open in the morning because I was having a yard sale. I asked him to break $100 bill for me and they said they couldn’t break any bills for me unless I had an account with them and they asked for the account number. It’s a bank people don’t you exchange money at a bank? This country is just crazy anymore. Big waste of time. They should put that on their website or put a sign on the door. Beware don’t bother coming here to break bills. They also tried to charge a friend of mine 18.9% finance charge on a car loan for a used car and it was only for a little over $1,000 load. This person was a customer with them since they were old enough to get a bank account that’s just ridiculous to me. I will never do business with Citadel.