Please be aware before opening account at citizens completely. I received a promotion to open a checking account for a bonus because citizens says they value you and want your business. That is a complete lie. I was supposed to get paid the bonus within 90 days after meeting requirements. 93 days pass and I called customer service which was no help at all and could never get a straight answer. Employees in the bank never like responding to messages. I went in their and the manager stated we will take care of this and everything was sent up to their marketing team to be looked into. I got a call two days later stating the code given to me was not valid which the person opening my account stated it was a valid code for promotion at time of opening. I should have known better than to waste my time with this money hungry bank. If I could have given negative stars I would have. If I had millions in bank account then citizens bank would care if they were going to lose my business or anyone else.

Fraud charge that asked for help on A WEEK AGO is still on my acct. After spking with several assoiates on HOLD FOR 20 MIN EACH CALL still no freakin help. I decided to call the branch i open my acct. With, do you i had help NO! The questioned me on where i work at and what im off after she had me on the phone for 15-20 mins explaining the freaking situation and informing i work in a different and not able to physically walk in as the bank is close when im off. She still (not listening to me had explain all this) to say oh well i cant do anything for u over the ph. U can go to any branch t(-_-t) yea ill go, CLOSE MY ACCT. TURN AWAY IF UR LOOKING FOR BANK TO ACTUALLY HELP U