It's a small town bank. So you get small town service, which isn't all bad. After 20+ years of being away, it was nice to have people call me by my first name when I entered. Americans get so catch up on fast things that they take quality things for granted. I like the down home atmosphere. But they could use some upgrades in their online backing site.

Honestly, if I could give no stars I would for the El Dorado, AR location. I have never received such awful customer service from any business in my entire life. I should have taken the warning sign when I first entered into the bank and how rude they were then. Instead, I attempted to give them another chance. Who takes loan applications and never ever gets back with a person after 30+ days? Who does that, seriously. Even after leaving several messages, calling to Smackover, and sending an e-mail... NOTHING!!! I am irate that this is how they treat their customers. I could've easily taken my business elsewhere and been valued as a customer. They should at least remove the hard pull from my credit report, since they did absolutely nothing. Like another reviewer stated, I went to them after hearing someone else seemingly brag, but this was awful. I wouldn't refer anyone, not even a dog to this bank. Want a good bank in town, try Simmons First Bank. I should've known better.