Horrible service no help couldn't print out documents we have on our phone to give them our money for documents they require to open account something so small n simple. Empty. Parking lot is for a good reason

I scheduled a 330 appointment to open a new account. my girlfriend gave me permission to pull money from ATM with her card. The machine ate the card and was stuck. I sat there while employee was rude & tell ing me there's no card in the machine. I was only one at the machine & diddnt take my eyes off it. I felt disrespected and insulted. After 15 minutes of stressing, a women checked after her coworker and found it. Says I can not receive it. I was not card holder. But my girlfriend will also not be able to claim it because she banks out of state. And that she will have to contact california bank and issue a new one. This is her only form of access to her financial means. Washington Federal are not helpful, did not make me feel welcomed& made things very difficult