I use to love this bank and how well they knew me by name and greeted me accordingly. Genuine smiles and the small greetings would make you feel very welcomed and taken care of.. But recently, within this past year, they have been decreasing their genuineness... Just this year alone - I have asked for, and made requests on dealing with my account limitations, getting a new debit card, re-opening my account and re-registering for E-banking - and they have been slacking on responding to me, having me sign the old paper work - that should of been handled the first time.. Basically just simply not answering my requests in a timely manner - and that's jus some things to start with.. It's very upsetting and embarrassing when you have a decent amount of funds in your account to spend and you're trying to start a small online business and have talked to other company's on building a relationship and putting in orders to buy material to start your business - but when you try and send/transfer money at their request or at check out - you get the "This transfer was denied by your bank." notification. Now your standing there with a dumb look on your face, trying to explain to the other business owners that there's a mistake or something's wrong with an update and then you have to wait til the bank opens to talk to them about it or having to make umpteen withdraws at the limited amount every day until you take out enough to pay for your materials... I look very unprofessional and just sloppy and stupid to these companies I am working with.. I honestly hope and wish this bank gets to where it used to be, with the beautiful smiles, sincere attitudes, and professionalism that they had a couple years back.. Loyalty to me is a very huge thing, and I guess that's why I'm still with this bank.. But it keeps giving me reasons to leave and drop my connections to them... Be Loyal to those who are Loyal to you... Get your s*** together Northwestern Bank (in Sheldon, IA).. I still have some Hope left for you guys.. 🙏🙏🙏.

Customer beware! This bank will close out your joint checking account without your permission or notification, allowing one person on the account to receive all the funds.