RBFCU
Customer Reviews
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A SCAM PLACE OF BUSINESS!! BEWARE!! After reading these reviews, it now makes sense why the managers here did not care when I advised them I was reaching out to BBB and Consumer Affairs(which I did). It's too bad they are giving RBFCU a bad name. I have been dealing with this RBFCU since the end of May just trying to get a Business Credit Card. I have had nothing but issues with each employee within this business dept from the start. Very rude and unprofessional reps Ramona and Patrick are obviously bitter with miserable lives. They had lied to me on numerous occasions while also claiming they have sent myself as well as my co-signer the documents necessary to move forward with the credit card process after Ramona had already pulled our credit and advised us we were approved. After a week of dealing with these two incapable reps, I had to call in and ask to speak to Supervisor Robert Gonzales and advised him of the awful customer service I was receiving and that we have yet to receive the documents a second time. He confirmed that they did in fact lie and had just emailed the documents prior to him taking over the call. After 3 weeks go by all I receive is a pin in the mail. I call in and Danielle advises me the CC was sent to a different address that was never applied to the application. I spoke with Robert and ask how this could happen, and he proceeds to lie to me saying it was sent to the correct address and that the address I was given by Danielle was nowhere on the account, even after myself and Danielle advise him otherwise. He then becomes irate, rude and talks over me very unprofessionally. I asked to speak to his boss and he provides me with June Gonzales' name but refuses to provide contact information. Same with all other reps when asked for Roberts info. When June finally reaches out to me, I advised her of the situation which she too lied stating the CC was sent to the correct address. She then promised she was sending out another CC to my verified address. She claimed the other incorrect address had never been on my account. Another 2 weeks goes by and again all I receive is a pin with no CC. I call June on Tuesday, and she stated "You should be receiving your CC by no later than Thursday this week and I will be calling you everyday to make sure you received it." Right after this phone call I received an email alert advising me that my address had been changed and to call in if I did not authorize this change? Which I clearly did not authorize. Thursday, Friday and Monday the following week come and go and still no CC nor a single call from June to follow up as promised. So I call in member services dept and speak to a Victor who confirms there was Never a 2nd CC sent out. Only the one on July 1st to the incorrect address. I then reach out to June again and bring up the fact that she never called me as promised and that it was obviously due to her already being aware that the CC was never coming to begin with. She did not deny this accusation and advised me she would call me back at 2pm with an update. Again, 2pm comes and goes and no call. I also confronted her with the unauthorized address change and she confirmed she did in fact find the incorrect address on my account after her and every other employee had already advised it was never on my account. She also tried to lie and state she sent me the email. I corrected her and let her know it was in fact an automated email sent out due to her making the change without my authorization. Again she did not repute this statement and knew she messed up royally. So here we are with hard inquiries on our credit reports posted 2 months ago, and still no CC to account for it. FRAUD!! YOU'VE BEEN WARNED!!
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Poor customer service and a shady bank! If you are charged in error by a merchant and you are set up to use courtesy pay....Beware, once the merchant has refunded you this bank RBFCU will not auto refund your $24 they will keep YOUR money and say it has to be either a bank or merchant error. No merchant in their right mind would admit to error and the bank wont refund the $24 even though no purchase was made, cause it was refunded, & technically it is a bank error because the courtesy pay shouldve been refunded so in other words you will continue to owe the $24 fee for a service or product you never received. This is something a Shady bank would do.... I would rate zero stars if i could.
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- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
1 IKEA-RBFCU Pkwy, Live Oak, TX 78233, USA
(210) 945-3300
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