This Bank customer service is very poor

Nice friendly, professional people, who greet you by your first name - when you come into the bank. Beautiful conversion of an old house- into a bank vs. destroying the house and building a commercial type of building. Our twins get a $5. Certificate to put into their savings account each year on their birthdays! Trustco is a nice, sound business that doesn't sell out to another bigger bank- like almost every other bank in the area has.