RMS started out helpful and quick to assist us with a mortgage, but as we are moving through the process, the lady helping us is unresponsive to phone calls- we have left 3 voicemails without a return call and she will respond via email without acknowledging anything in the phone calls. I suggest another mortgage company.

I received a notice in the mail that my loan has already been sold to a 3rd party. I never even had time to make a payment to RMS before they sold the loan to another company. Looks like my new loan is with Lakeview Loan Servicing and will be serviced by LoanCare LLC on their behalf. I looked up some reviews online, and people have horrible experiences with both of them. I had multiple Banks and mortgage service companies I could have obtained my mortgage from. I went with RMS due to my real estate agent's suggestion. Now I feel like this has been a bait and switch, and I will have to deal with a horrible loan servicing company because I chose RMS. I will be telling everyone I know to avoid RMS in the future.