She made the process efficient and easy. She helped to drop our rate by an additional .25 percent than the initial quote.

Getting pre-qualified with Rhonda J. was the best part of our experience and was the initial phase of the process. After that we had less and less interaction with Rhonda. We seemed to be handed off to "corporate office" staff hounding us for additional documentation. We provided the documentation in an attached PDF which included multiple documents. However, we were then again and again asked to submit same documentation. An example was when we were asked for our pay stubs; well we sent them copies of pay stubs going back four pay periods, however we were emailed again and again asking for the more recent pay stubs. In the end we had to tell them that they needed to scroll through the document we sent them - explaining that there was more than one page included. They do have an online portal for uploading documents, which we did not use and perhaps that would have been a better process, but then why work with anyone locally, if you're just handed off to "online and corporate" staff members. Again, Rhonda J. was the best part of our experience. I wish she had been more involved in the process following our early pre-qualification phase.