To open an account there you need to have proper proof of your address (Driver License, notarized letter, etc.). You also will not get your debit card for 7 days after you open the account, which I was not told until after I opened the account, and you do NOT get a temporary one, like most other banks will give you. Also, if you deposit checks within the first few weeks of being a new account holder, they will have an extended hold on them, a ridiculously long extended hold... I deposited two checks the day of opening my account, wanted to withdraw some, said it wouldn't be cleared until the following day and I said fine. I came back early the next morning before work, waited 10-15 minutes because they only had one teller available who was lolly-gagging with the person they were helping at that time, only to find out once I get the counter that my money was not going to be available until 10 days from that day!! Which means, they are holding my money for 11-12 days!! Who needs that long to hold a check?? And mind you, these checks were not large checks... Equaling to under $600. So I am going in there to argue the case, because I was not told any of these details about no debit card for a week "or so," and the ridiculously long extended hold on new accounts, even if they clear the money when I go in there or not, I am closing my account and going back to my old bank. This is ridiculous.

the worst customer service. I've banked here for twenty years and they always find new ways to inconvenience me. From debit cards that inexplicably don't work 20 percent of the time to yearly " technological updates" that freeze me out of all my accounts without notice. The most recent upgrade won't allow me to link accounts that have been linked for 20 years. The clerk was utterly unhelpful and seemingly without a grasp of what I was trying to say. The customer service phone numbers don't work! This is a poorly run institution.