The bank does have good people, just needs more workers as the wait lasts up for 15 to 20 minutes the longest.

Great customer service! I changed banks, first thing... Umpqua Bank did all the changes to 3 direct deposits, social security, pensions etc. without me calling anyone ,NOT EVEN SS! they did it, SO EASY, PAINLESS. Phone banking very easy and understandable! What a stress free experience, got my awesome mortgage w/Umpqua, Umpqua Bank helps you understand and wants to provide you any financial answers and help.