I had a friend deposit money into my account and the bank blocked my account and put it under review and refused to give me my money bc i said i was going to a different bank now have to wait on a check to come in that can take up to 6 months to get my money back. They were very rude to me also when i had questions

Customer service is less than poor. Went to bank for a home mortgage. Called ahead and was told customer service rep we wished to see would go to lunch between 12:00 and 1:00 - just come in. They left before 11:30. Ignored by bank personnel after arriving although sitting in front of Branch Manager and others. Finally helped by a teller, who told us the ones we needed to see had left for lunch (we had watched them leave as we waited). Went to Wells Fargo and had excellent and friendly service. BB&T is closing branches in our area, and this branch will be the closest to us. With this level of service, and the inconvenience of its location, we are changing banks.