I'm shopping around for a new bank as I write this. Since Key took over it's been nothing but problems. I was a member of First Niagara before Key, Harleysville before that, and Security before that... I promise you that no one at Key cares how long you've been here. What's more surprising to me is that I have a "Privilege Select" account for members with very high balances, and they STILL DON'T CARE about retaining my business. It's honestly almost as if the idiot in charge dares you to take your business elsewhere. Well, you've got it buddy; I'm out. Update: I emailed the bank at the address provided in the "response from the owner" below. The branch manager replied personally and did absolutely nothing to correct their mistakes. On top of this, he lied to me directly about the events that transpired. Under no circumstances should you use this bank, for anything.

I am rating this bank "0" stars (I was forced to choose one star). This bank is not interested in their customers, they are interested in numbers. I was a member of the banks prior to Key Bank since 1991. This was NOT impressive to anyone including the manager. I shared with him that my husband I were thinking of leaving, he offered to send a gift card in the mail to us. That was 2 months ago, we never saw a gift card from this bank. In the summer, we were interested in a loan. We shopped around for better rates. Diamond Credit Union offered a better interest rate. The woman that was our loan officer at Key Bank almost hung up on me after I told her I was going with a loan at another bank. I am not out to make friends at the bank, I am out to save money. I would think they would be very happy that I found a better rate, NOT offended--that is part of the job. I HIGHLY NOT recommending this bank because in about 2 years it will be sold to another bank, yet again!