I just opened both a checking and a savings account at this branch. The manager was very welcoming and thorough in introducing us to the mobile app and what we could expect from the general Santander bank. A great experience!

Poccasset is a great branch with great employees but santander bank is trash..i called customer service on mlk day to have one account linked to my debit card and the rep said i was all set. To make a long story short she actually put a perminate block on my accound blocking any and all access. Leaving me outside on the side of the road in 6 degree weather for 7 hours because i ran outa gas and couldnt access my money!! Made a complaint, mailed in a written complain to the corporate headquarters and all i got was a sorry😳🤦🏼‍♂️🤔sorry for sitting outside for 7 hours in 6 degree weather because ur rep screwed up?!?!?! Oh wait!! They were proud to say “ well sir we waved the $30 new card fee for u😳🤦🏼‍♂️😂 ahhhh duh dont u think thats a given since it wasnt me who put the block on my account?!?! See what i mean?!! Block and link dont even sound the same!!! Santander practices the moto of “ we make a mistake and the customer picks up the pieces”. I wont even talk about the back door fees or the “6 online transfer law” they fool customers into thinking! Not a law more of a regulation a bank can choose to the follow. With regilations u can choose if u wana follow a law u cant! They scare customers with the “ law” word to justify the back door fees! No law exsist and they know it, they tell u its a law but once u let them know u know its not a law they quickly confess its a regualtion! Needless to say santander is trash, my 3 accounts are in the process of being closed and im taking my business to another bank that doesnt practice theses tactics, or leave a customer stranded in the freezing cold and tell them sorry and think thats gona fix it!