They are always helpful and I never have to wait

WPCU is getting pretty terrible on customer service. You can almost never reach anyone at the branches themselves via phone. You spend a ridiculous amount of time holding only to be transferred to an offsite call center who can't answer your questions. They recommend you go onto the WPCU website which didn't have the answer and is why I called to begin with. Also, when my card got skimmed they caught it in 30 mins, turned it off, but took 2 weeks to send me out a new one and told me they couldn't issue me a new one in the branch.