Had a great experience with this company! They went out of their way to help me and my family when other lenders turned us down. God bless their hard work we now have a family home...

The radio commercials are certainly plentiful from old Roy Clenan, but after the papers are signed, its not much else but the run around. They like to tell you that its all local, but that's a fabrication. You get directed to out of state call centers quickly where you are working with novice reps that are eager to dismiss your questions with script read responses. My latest joy filled situation involved Mortgage solutions holding onto my insurence check and preventing me from paying the local contractors that had performed the work on my home. They have very very long turn around times for every single process and excuse after excuse. I sent them the check next day air, but when i asked for the same speed in return they said " we didn't do anything wrong so we dont have to send it back quickly" good old customer service right there. The " local" office in pueblo at the start of the process was as helpful as the secretary at the front desk handing me a sticky note with a number on it while she stuffed her face with lunch and spoke with a full mouth and told me " i cant even touch that check you have to mail it in and wait for 2 weeks for a response" of course that was after i had come in a few days prior and was told to drop it off and they would send it in next day air for me. After this situation, we decided that since we were selling our current home, we would defiantly not go anywhere near ol'Roy and his sack of misinformation over at Mortgage solutions when we bought our new home. Their reps work pretty hard on relationships with the real estate agents, possibly gifting them into sending clients their way. Word to the wise, run fast, run hard, and run very very far away from this company.