I recently had a discrepancy with with my car loan payment at this credit union. I had one last payment on my loan which was set up for an automatic draft from my USAA account. They pulled the normal monthly payment when it was supposed to be roughly half of that for the final payment. I incurred a fee with my USAA account because I didn't have have that amount, but wouldn't have had the final payment been pulled for the correct amount. With that being said, I called northern federal credit union to figure out how to fix the issue. The person that picked up was Ryan Ward. Ryan talked me through the process of how things happened the way they did and connected with me by reasoning that he would also be upset had that happened to him. He got all paperwork expedited over to me and even got a letter I requested to provide USAA showing that their was a mistake so I could get my money refunded back to me for the fee that I had incurred. I am very happy with my interaction with Ryan. I've had little hiccups here and there with Northern Federal Credit Union, but it's employees like Ryan that have made my experience with NFCU better. Thanks again Ryan.

Wish i could give less of a star This bank tried to rip me off once when i had an acct with them. I was being wrongly charged a monthly 5 dollar fee when i shouldn't have been. took me forever to get my money back when it was an error on the banks part. When i did get my money back after a lot of persistence i closed my acct. I had to threaten to close my acct to get the money they wrongly took from me back. Never doing business with this bank again.