Worst service ever except for Kathy, nicest person ever. Went in to set up banking needs for my daughter, which included a special needs trust and rep-payee accounts plus a checking and savings accounts(4 accounts) totaling double digit thousands of dollars. First they couldn't get the trust set up. It took 3 of them to figure out how to do it. Then they could not get the rep-payee accounts set up properly. Then when I wanted to order checks for those accounts they told me I had to go online to do it. But in order for me to get set up for online services, I as the rep-payee had to open up a savings account there to get access to such services. Making up ways to take more money from people and making it difficult for you to use your own money. We have to call(which then you are put on hold or transferred to several people) leaving you sit on the phone for long periods of time or we have to go in and be treated rudely by the tellers(except for Kathy). Such wonderful service...NOT!!! WORST PLACE EVER!!! Would never recommend this place to anyone!!

I have a couple business accounts and Alot of these review's are true about the new system my card gets declined between 1145pm-1am anytime I try using it. Then they got rid of the crossing accounts with overdraft protection. That's why a 3 star, everyone I talk to in NB is super cool and fun to talk to but one girl she is kinda rude, but when I get her I don't say much and just try and get out of there, she acts like she's to busy for you.