Every time I go into this bank it's nothing but rude employees and bad experiences. One time I walked up to the teller and she told me she couldn't help me cause she was working the drive thru, then a lady walked in she knew and she is available all of a sudden, meanwhile I'm still waiting. Another time I had the corner of a $100 bill ripped off, yet both pieces had matching serial numbers. I was told rudely we can't accept that. So I went to PNC and they had no problem. This place is garbage. I absolutely hate going in there. Not to mention they had a flood like 6 months ago and it stinks, and they still haven't fixed it. You would think a bank could afford to fix some drywall, dang!

My disabled mom uses this bank for all her banking needs and has for years. Last week she wrote a check for me to cash for her from her checking account. It was written to cash not myself. My mom called the bank 1st to let them know this particular check was for herself and i was coming to cash it because my mom is disabled and just had surgery and couldn't get out of her house for a few weeks. She called first because they normally charge $10 to cash checks if the person cashing the check doesn't have an account there. The manager said to write it out to cash not my name and she would personally put a note on her account to cash it without the charge of 10$. Needless to say this didn't happen when I arrived even after explaining the situation. Plus there was no note on account from manager and manager had left for meeting. I was very unhappy leaving her bank and my mom is going to change banks because of this. What happened to the good old days when businesses went above and beyond for their clients? Charging 10 bucks will not make anyone want to open a new account at your bank. If anything all it did was ensure I never open an account and made a great customer service banks.