Worst bank branch that I have ever worked with. Rachel Garcia seems to be the only customer service representative working every instance that I was there. The issue is, that she is slow and rude. I have called the corporate number regarding her lack of customer service, her slow work, and the fact that she is generally unhelpful. After waiting 45 minutes to open an account, she came out to help the customer before me, asked what I needed and then said opening an account takes 45 minutes and they close before that. She then asked if I wanted to make an appointment for Monday. Went to SunTrust and opened an account in 15 minutes, with pleasant CSRs. Bank manager clearly can't staff correctly and clearly can't manage the quality of their staff. I suggest finding a different bank.

Once your debit card is stolen, these people let you suffer the consequences. They won't get pictures from ATMs or investigate when someone uses your card once its stolen. You may have success but don't hold your breath when they deny your claim. That's the truth.