Customer service- terrible Logic behind their banking- terrible. Arrogant crooks, if you love giving your money away- sign up! Melissa at the Montour Falls branch is the only person I have spoken with that was willing to help me and admit fault.

Very friendly staff. I was a longstanding account holder at CCTC, at a different branch, and only closed that account because I moved out of state. Big mistake! I have not found a local/community institution in my new city halfway as awesome as Chemung Canal and refuse as a matter of principle to do business with the National Banks. Found myself in Montour Falls, visiting friends, a few days after my new hometown's institution had let me down (again), so I walked in, introduced myself, and moved all of my business back to CCTC. After just a few minutes of speaking with them I remembered how much I liked them and realized what a mistake it was to leave. :) I live on the other side of the country, but they mean it when they say "Global" Checking and thus far I've suffered no disadvantages to having my institution located so far away. Do business with these guys, they won't steer you wrong!