Being a repeat, highly qualified and prepared buyer, I fully anticipated a smooth transaction at GMH, especially on a deal with a 45-day close and no home inspection. Between the big egos and total lack of professionalism displayed, it’s easy to see how you, the customer, can be easily overlooked. My loan officer, Jack Bennett, has an ego bigger than the state of Pennsylvania and is the perfect example of someone who shouldn’t be involved in the service industry; let alone, deal with anyone’s finances or housing perspectives. The GMH Branch Manager with whom I had previously worked, handed the guy a deal on a silver platter and in return, he treated me as if I didn’t exist. I have received a greater sense of importance and urgency when buying paper clips. The level of service and gratitude shown for my business was 45 days of sitting on the edge of my seat, wondering if I will get to closing on time or if I will become homeless. I can’t begin to tell you how many emails and phone calls it took from myself and my amazing realtor (Candice Haight), to see this deal through to an on-time close. Jack refuses to follow up on ANYTHING and when confronted about it, he acts as if you’re an annoyance-that it’s no big deal. He simply could not care less if you close on time or if you have a place to live. His attitude appears to be, I have a place to live, nothing else is of concern. What I find so frustrating and ironic, is that I am paying him for precisely that-to worry about it! Perhaps he has a money tree in his backyard and Loan Officer is just what he hit on the dart board. The back-end processor at GMH isn’t any better. Clearly, they don’t use any type of check list! Three days before close, and keep in mind that I am now fully packed to move out of my sold home, I am slicing boxes open to find documents that they should have requested 42 days ago, at the beginning of this transaction. Amazingly, this occurred despite my request of them to do a final review of all paperwork a full two-weeks prior to close. At the end of the day, I spent far more time working this deal than my loan officer did. My coup de grace though, was that I got to pay him for all my effort. If you choose to hire Jack Bennett put on your working shoes because the reality is, you are just hiring yourself. Rather than being the customer, you are now the gopher for your hired help and if you are lucky and work really hard, he won’t land you out on the street with nowhere to go.

We just settled a transaction with GMH. The financing went well from my perspective.