This is the worst financial organization I've dealt with. Something as simple as paying off an account is like pulling teeth. I don't get how they remain in business. I'll never do business with them again and advise anyone else to do the same.

I've never heard anything good about Randolph Brooks. Either from people who have worked there, one girl said they are so overly focused on sales to the point where she was so stressed out and was looking for other employment. Or from customers who said they weren't happy with the service that they were getting. Now I have my own story. My boyfriend who is an authorized signer on one of my cards went there to cash a check. They informed him that there is a 3 dollar check cashing fee for non-customers, which is fine most places have them. What is not fine is that they asked him for another form of ID and said that a card with his name on it would suffice, then proceeded to do a cash advance on that card without his consent. Now I have a cash advance for 3 dollars on my credit card and I'm getting a 10 dollar transaction fee for it. I'm currently working with Chase to find out what I can do about this, but I'm so appalled that any financial institution would do this. I used to work at PECU and currently work at another bank, and I wouldn't ever consider doing such a transaction without informing my customer. Long story short, if you're looking for a credit union, go somewhere else because this one is awful.