Your commercials which are played periodically using former University of Arkansas football players are good. However, I think they would be more effective if you would remove the words "speed kills" and insert the words "speed wins". Speed wins in football and in mortgage processing. Just a thought. The Speed kills conjures up to many negative images for a large segment of the population.

I refinanced with them one time before. I was supposed to get refund but upon deal closing nothing. They tried blame other bank. Said the bank messed up with paying my home insurance with my refund. So I trusted them again. Oh so this time I was told I would get a certain amount of refund but I didn't get the whole amount. Now they are saying I'm supposed to pay insurance with my refund. But promised so many eyes on my file. Should have taken some of those eyes off and put hands on it and made sure bank was doing what they were supposed to do that this would not happen AGAIN. So disappointed right now but what's done is done. All I can do now is fix the problem and move on. God won't allow me to be ugly about the situation. Just praying they be more careful with the next Veteran. Definitely won't be me again. But thank you for the rate which is why you got a 3 star instead of a 1 star.