Quite possibly the worst bank ever since they became "big". Not sure they know how to spell customer service. We've been customers for 12 years and will be looking for a new bank ASAP. Constant problems with posting mobile banking deposits- forget about "immediate availability", deposited 4 days ago and still hasn't shown up in the account. Last time I tried to deposit a mobile check for immediate availability it NEVER showed up. This inexplicable delay in "immediate" posting has bounced checks with no apologies. And trying to get someone on the phone??? 33 minute hold time without an answer the first attempt, and finally gave up after 48 minutes. No local numbers available to speak to a live person- just the 800 call centers.

We got $100 out of the ATM, of course it is dispensed in 20's. We were giving the money as a birthday gift and wanted to give a 100 dollar bill instead of 5 20's. My husband went in and asked if they would give him the 100 dollar bill. They asked for his account number. We don't bank here, it just happened to be the first bank we passed. They wouldn't exchange the 20's for the 100.!?! Seriously?? We went across the street to ingles. Thanks Ingles!