Like Hans, I have also been a member since I was 12yrs old. My experience exactly parallels his. Del Norte Credit Union Customer Service, in the mortgage dept. in particular, is horrible. They rely far too much on a bad phone system, and “contract” services. The result is a lot of finger pointing, wasted time, and precious little service. Sadly, they really were a first rate institution a dozen years ago. No more. I highly recommend you take your business elsewhere.

I have had an account at this institution since I was 11. My account back then was a simple savings account. I learned about saving through that account. I am now 54. Back then and for most of that time this institution was doing business as the Los Alamos Credit Union. For decades this institution had great customer service. In the last 10 years, and since it changed its name to Del Norte Credit Union, customer service at this institution has been abandoned and replaced with rudeness. Maybe it has gotten too big to value any particular customer. Maybe it is the new culture of this institution. In any event I am looking for another Credit Union with which to do business.