Everyone in the branch is extremely sweet and very professional. They stayed open 20 mins late to fix my account

Not the easiest bank to do business with. I just encountered two frustrating incidents. First, the phone number on the business card that was given tome by the Specialist, Universal Banker was OUT OF SERVICE. Second, after I looked up the number on Google and spoke with the woman who answered, I asked her a question about my Direct Deposit form which was given to me by their bank, she was unaware and not familiar with the section I had a question about. Lastly, when she put me on hold, I was disconnected and immediately hung up on. I called bank and spoke to Nina the Branch Mgr who initially told me that she would have to call me back because she was busy with a customer. After my previous experience of getting hung up on 3 min prior, I got impatient and upset. After this finally answered my simple question.