Nothing wrong with this branch in particular. Actually the employees are really nice people. What the problem is since the takeover of first niagara by keybank there are charges on everything that were not there before apparently even using their atms. Ive gotten a number of new charges which I did not agree to and did not have before, out of nowhere. Also they are not honoring the overdraft stopping system first niagara and hsbc had (i bet this makes them a ton of money). So, great employees and a bad system behind it. I kinda hope someone good buys them and they keep all the current employees because honestly, I havent met a sub par one yet.

I originally banked with First Niagara and I loved them. Since they closed and KeyBank automatically took over my accounts I've had nothing but problems. Fees are outrageous. Read the fine print before opening any account with this bank. I will be switching banks asap.