Cost cutting customer service. Sad to see because they were once fantastic to work with.

This is my 3 bad experience with them, The first was a car loan, I applied for a car loan, called back in the morning to check status, it was still processing. So I decided to apply with Alaska USA also, I got a call back from Alaska USA 4 or 5 hours later, and was approved. I called True north to check the status to compare, it was still processing, an hour or 2 later they called me and said I was approved, but they would only cover 80% of the car value, Alaska USA covered 85%, and the interest rate was a little less too, So I went with Alaska USA. The second time, I applied for a credit card on the website for $4500, it said I was approved, I called back the next day and they said I wasn't approved, I got upset and hung up, then then called me back later and said they approved it. (So they fixed that one) Then the 3rd time I applied for a consolidation loan, my credit score isn't that good but I haven't been late on payments) again I applied to both True north and Alaska USA, and agian alaska USA got back to me fast and approved me, true north took longer and didn't even approve me.