why doesnt anyone answer the damned phone? First they want you to use automated service, but if you want to speak to something with a pulse....your told immediately everyone is assisting other clients, please hold, then after 10 seconds, AGAIN you get the same msg, but told you can use AUTOMATED services or continue holding....then, your told your being transferred to the branch manager, which then sends you to an monitored line that tells you is too full to take YOUR Message....so NOW i have to physically go to the branch just to ask a question

SunTrust has been our bank since they started. Today we go to the ATM in Inverness, around the machine the front door, the side "so dirty it's makes me ashamed to bank there! It's not just today I don't think it's ever been cleaned! There are loads of pressure washing folks around here. But if I was a Manager of this bank I would do it myself! Come on where is your pride!