MY MOM WENT TO THIS BANK TO GET MONEY OFF DIRECT EXPRESS SO THE LADY AT THE WINDOW TOLD HER RUDLY WHY SHE JUST WANT GOE TO GET MONEY OUT OF ATM MY MOM REPLIED BECAUSE ATM CHARGE AN YOU'LL HAVE ACCOUNT WITH DIRECT EXPRESS PLUS YOU CLOSER TO MY HOUSE SO I WENT THE NEXT MONTH WITH MY MOM AGAIN SHE REPLIED EVERY MONTH YOU GUYS DO THIS WITH AN ATTITUDE SO I SPOKE UP FOR MY MOM BEING SHE'S 64 FRAGILE CHRISTIAN WOMEN SHE JUST LET HER SPEAK RUDLY SO I ASK CAN WE GET MONEY OFF DIRECT EXPRESS CARD SHE SAID YES SO I SAID THEN WHAT IS THE PROBLEM I ASK IS IT YOUR MONEY COMING OUT OF YOUR CHECK OR SOMETHING SHE SAID NO SO I TOLD HER GOOD CUSTOMER SERVICE IS PROVIDING CUSTOMERS WITH SERVICE WITH A SMILE EVEN WHEN YOU DON'T WANT TO AN THAT MY MOM DID NOTHING WRONG SO DON'T TREAT HER LIKE SHE DID AN TO RESPECT YOUR ELDERLY AN SHE JUST SHOOK HER HEAD AN FROWNED SO WE CALLED MANAGER AN HE BASICALLY SAID WELL YOU'LL DON'T HAVE ACCT SO THAT'S WHY MY WORKER RESPONDED LIKE THAT AN I SAID WELL WE DON'T NEED ACCT FROM WHAT I WAS TOLD HE REPLIED THAT'S TRUE SO UM IS I'M MISSING ANYTHING AGAIN WHAT'S THE PROBLEM AGAIN I'M LOST SOUNDS LIKE DISCRIMINATION DIRECT EXPRESS HOLDERS ARE DISABLED INDIVIDUALS WHY ARE YOU NOT WANTING TO SERVICE THEM I REALLY GOT OFFENDED FOR HER IT'S JUST PURE DISRESPECTFUL ACTING IN THIS MANNER

They literally charge you to cash one of their checks.