I was with another lender that piled a bunch home repairs one week before closing. The repairs should have been stated weeks before closing from the appraisal report. It was just a mess. Swapped lenders and worked with Nancy at C&F and we closed ten days from the original closing date with no nonsense superficial repairs needed. C&F Mortgage put me in the home of my dreams without letting it slip away.

She was great and very attentive the first time I spoke with her. She gave me so much hope that I would be able to purchase a house for me and my son. After I submitted all of my information to Nancy, she reviewed everything and she informed me that there were some problems that was preventing me from moving forward with obtaining a pre-approval. From that day she stopped returning my emails and she never returned any of calls. I had many questions as to what I needed to do in order to move forward with being able to obtain a pre-approval but this individual never answered any of my questions. I do understand she is extremely busy but had she taken the time to help me out and to help me figure out a solution to my financial problem she would've been able to help me obtain a pre-approval. If Nancy didn't have the time to help me then the least she could've done was to refer me to someone else or she could've simply told me that she couldn't help me. I wasted so much of my precious time waiting for Nancy to get back to me that I've missed out on such great houses for me and my son. Thankfully I was able to obtain a pre-approval letter with another lender who took the time to help me and I'm less than a month away from closing on my first home. I do wish Nancy nothing but the best but please don't make another person waste their time especially when they're a single mother trying to find a place for her and her child(ren) to call their own.