I hate the long waits on the hold with a never ending message over and over and no one ever answers!! I just would like to hit 0 and have an live person help me get in touch with a associate!!

I've been banking here for over 5 years, been working at my current jon for over a year, and I've also been bringing all my per diem checks here everytime I go out of town for work. I have had no issues with the bank until recently where the same lady is not letting my checks go threw because of 'Non matching funds' which I was told is not mandatory but actually up to the person at the counter. So why I keep getting treated this way is beyond me.. I have been a loyal member here for years with no issues at all until this. The assistant branch manager Jill has been very helpful with bypassing this teller that keeps doing this to me. So thank you Jill. You're the best part about the bank now. Keep being a good person to the members, it goes a long way!