Absolute nightmare to deal with. Stay far far away from anything Citi related.

Beware of this "business"! this is the worst mortgage company to deal with, we are trying to complete the sale of of a house, but they do not provide any information on time. Their mortgage documentation lacks necessary details for the title company to complete the closing e.g. the pay off documents do not show even the property address, the loan number does not match the account number shown on the deed filed with the city. Their operators in Guatemala are helpless and do not understand various documents; for everything you have to fax a signed document and the response time can be several days even to get an e-mail. If you need a mortgage, make sure Citi Bank is not involved in the transaction