Equity Bank
Customer Reviews
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Always so friendly and helpful. Greet you when you walk in, cookies and coffee, dog treats, treats for kids. Just great customer service.The website and login for statements etc has become so slow and frustrating. It was so easy when it was Community First. You have to make multiple attempts to get the login screen to open. Seems before a phone call always got you connected to a live person, now it is always leave a message. I love the staff ( have always felt like family/neighbor with them) and their attention but the " atmosphere / feeling" of taking time with the customer without feeling rushed and taking time to visit with the customer as a community neighbor ( how are you, your family, etc) has changed to a more strict "business" attitude! Instead of stopping by to visit AND do business, just get in do what is needed and leave. It is sad especially when so many banking options are available. The "friendly home atmosphere" is definitely needed as a competitive edge.
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