Been a 30+ year customer, never had any major issues--til now. I recently had a personal check lost or stolen in transit in mail. USPS suggested notifying my bank & issue a "stop payment" order which I did. Then I find out next morning I was charged $35 for the pay stop!!! This is absurd for a situation out of one's control. I spent 40 minutes on phone and spoke to 3 different people to clear this-- ultimately told they could' not waive the fee. Once years ago I was stung by multiple overdraft charges from wife's mistake & I wasn't happy but this here is the frosting on the cake. If this is the way they want to treat longtime customers-- I don't want any part. I'm pulling my account & going to another bank company--one that appreciates us. NOT happy!!!

Great service and no hidden charges. Long waits and inconvience for cashing money orders.