First Time home buyer and Diane was incredible. She and April made the entire process as stress free as possible and I would recommend Guild to anyone looking for a mortgage company.

Had to deal with them when we sold our home recently. They were the lender for our buyer. They do not return phone calls or answer emails from the realtors in a timely manner. They waited until 7 pm the night before closing was scheduled at 11 am the next day to send out an email asking for something to be done which could have been done three weeks earlier when they first knew about it. That instance caused closing to be delayed for more than a week. Our buyer had already made moving plans and even taken his vacation from work for that purpose. Constantly dropped the ball with time management and the sensitive nature of timing the closing of a home. When they did answer emails their response was rude and belligerent.