The people who work there are FANTASTIC however the hours that Key Bank has instituted are ridiculous. I now have to take off work in order to go to the bank. They only got the second star because of the people unless it would be 1 star.

Agree with above user. Not to mention it being 2012 you would think they would just use electronic transactions with 24 lead times instead of paper drafts with 5 day waiting for bill pay. How is this convenient. Another great example of a small bank getting too big and not improving.