I couldn't me more pleased to leave 5 stars for a business. I am a new Dovenmuehle customer through no choice of my own. The servicing of my mortgage had been sold to Dovenmuehle in the past year. Last week, I received my annual property tax bill. In order to have my taxes paid by my escrow account, I Googled the company's web site and was appalled to find such dreadful reviews. In order to protect myself from the poorly reviewed business, I faxed my bill with a cover letter to Dovenmuehle and sent another copy of the same information via the US Post Office. Today, 48-hours after sending the fax, I received a telephone call for a very personable Dovenmuehle representative. In the most polite manner, the man said, "Mr. Maynard, I just wanted you to know we have received your correspondence and have forwarded your tax matter to the correct department." First, I was dumbfounded because this type of call defies all of the negative reviews. Secondly, this is the essence of Outstanding Customer Service that has become a dying art in America. Thank you Dovenmuehle. If you can identify the nice man who called me, give him a pat on the shoulder. He sure proved a bunch of bitter consumers completely wrong.

I've had nothing but horrible experiences with this company. If I could choose 0 stars, I would. Wait times are outrageous and when you finally do get someone on the phone, they essentially tell you there's nothing they can do. If you try to do anything online, it's a joke their website is extremely outdated. There have been issues with my automatic payments coming out early (which has never happened to be anywhere before). Issues with my mortgage payment increasing due to an estimation of my square footage (instead of using what it actually was). Be sure to check your own and make sure it's correct. Thankfully, they did refund me, but it was a nightmare and hours on the phone trying to get it back. I went through and refinanced and wanted another company, but it wasn't possible. They weren't supposed to take out a payment because my loan was paid in full, but they did anyway and it took a month for my refund for that as well. Their customer service is a joke and they never actually give you anything reasonable to try, other than "call your bank". I can't believe I am stuck with this company, it's just ridiculous.