Is taking forever to get my new debit card change banks if necessary just checked my bank app it says I applied on the 12th and when I went there to ask about it when I applied on the 4th they thought I applied on the 2nd so very horrible service when it comes to getting a new card it's been almost 2 weeks

Every single time that I try to call and check my balance, it freezes my account. I have my correct account number and the correct pin number, yet it freezes my account.