Had an issue with my account and was told I needed to speak with the manager. She was to call me Monday morning for she was not in on Friday. She never called so I called her. I believe her name was Rachel. I have been with Wesbanco/Esb for over 20 years, never really had an issue with anyone working there. Loved Tom Campbell, the former manager by the way, great customer service, home town guy that knew everyone and treated everyone with respect. This lady.....so rude, talked over me, talked down to me and had zero customer service skills. I’m wondering how she is the manager, seems to me she needs a refresher course on how to treat customers. Even if the answer to my question was not what I wanted, there was a much better way of handling it than being rude. Definitely has changed my view of Wesbanco. Not only have I been a customer for over 20 years, all three of my daughters bank there also. I hate to go through the hassle of changing banks, especially to a bigger name bank, but the ESB is gone and so is the great customer service that went with it ........

I wanted to open an account and they said it would be a 9 day hold on a social security check what a joke pnc was only 2 days and first national was 1 don't waste your time on this place