Laura Hickman and the Entire Staff are very Friendly, Knowledgeable and Attentive. In 2018 my Sister passed away, Laura helped me through some Estate matters (forms, transfers, etc.). Her Knowledge and Ability to navigate through seemingly overwhelming paperwork, makes her an Excellent Asset to this branch.

Laura Hickman is, no doubt, the worst example of customer service I've received from any banking representative, ever. I have pleasant experiences with every other staff member, however, my experience today was enough to never return and to leave this review. I had a simple inquiry. Make no mistake, this complaint is not that she was unable to help with my request (despite another staff member confirming they could). The problem was that her attitude and tone were instantly aloof, condescending, dismissive, sarcastic, passive-aggressive, self-important, and she refused to admit anything was wrong – smirking and raising eyebrows as I asked if she thought the way she was talking to me was appropriate. Perhaps some additional training on how to speak to customers might be a quick fix. Maybe try: "Hello, I'm Laura. Thanks for coming in today. How can I help you? I'm very sorry, I'm not able to help you with that, here. You might try this..." Regardless of your need, if you get sent to Laura, I suggest you ask for someone else. Unless you are of value to her, she will appear to have no time for you and no desire to make you continue banking with Key.