Absolutely horrible. Initially it went well, but I soon started receiving phone calls that I needed to get a letter from my employer that I would be working from home after our move. It then became we may have to cancel your loan and restart the process if we don’t have the letter from your HR department within a certain time frame. After our move, we received phone calls from Nelson Smith at 1st Alliance that if the funds weren’t dispersed within a certain time frame we would have to go through the closing process again on our home, and “no one wants” that. I never dreamed I had such power over corporations, financial institutions, and the state of VA that I could meet the whims of 1st Alliance. Thankfully, they sold the loan to someone else!

The loan process was easy, but they made promises of NEVER TRANSFERRING LOANS. That was a lie, and it is a violation of the FTC act section 5. It falls under Misrep/Deception. Shady business practices. Guess who is filing a report? Me. They were nice during the whole "hunt, sign, and buy" process, but were rude and unprofessional once the sale was made. Probably a good thing they transferred me. The new company seems better.